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Refund Policy

When a refund or credit is available, when it is not, and exactly how to claim one.

Last updated: January 1, 2026

At DovoTV we want you to be satisfied with your IPTV subscription. This policy explains the circumstances in which refunds are available, the process for requesting one, and the exceptions that apply.

1. General policy — no refunds after activation

All subscription purchases are final once an account has been activated.

Because the Service grants immediate access to digital streaming content on payment, we cannot offer refunds once your credentials have been delivered and activated. This is consistent with standard practice for digital subscription services and with applicable consumer protection law in the United States.

This is precisely why we publish a low-cost introductory one-month plan at $8.99 — so you can evaluate the Service properly before committing to a longer term. See section 5.

2. Eligible exceptions

2.1 Extended service outage

If DovoTV experiences a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit applied to your next billing period, reflecting the proportion of your subscription term during which the Service was unavailable.

  • The outage must be confirmed on our side and attributable to DovoTV infrastructure.
  • Outages caused by your internet service provider, your device, or third-party applications including IBO Player are not eligible.
  • Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate charge

If you were charged more than once for the same plan due to a technical error, you are entitled to a full refund of the duplicate charge.

  • Proof of duplicate charges, such as a bank or payment processor statement, may be requested.
  • Duplicate charge refunds are processed within 5 to 10 business days.

3. Non-eligible situations

Refunds are not available where:

  • You changed your mind after purchasing.
  • You purchased the wrong plan.
  • You experienced problems with your own internet connection, router or device.
  • You had compatibility issues with hardware or software we do not support.
  • Your account was suspended or terminated for breaching our terms of service.
  • You forgot about the subscription or did not use it during the term.
  • Channel availability or content libraries changed during your subscription.

Many faults that feel like grounds for a refund are resolved in two minutes by the troubleshooting center. It is worth looking there first.

4. How to request a refund

  1. Email [email protected] with the subject line Refund Request — [Your Account Email].
  2. Include the full name on the account, the registration email, the date of purchase, a description of the issue (outage details or duplicate charge evidence) and the payment reference if available.
  3. Submit within 7 days of the qualifying event.
  4. Our team reviews the request and replies within 3 business days.

5. Introductory plan

DovoTV offers a discounted introductory one-month plan at $8.99 so you can evaluate the full Service at minimal cost before committing to a longer term. Every channel and every on-demand title is included — nothing is withheld. We encourage all new customers to start there.

To order it, use the order page or contact us at [email protected]. Longer terms and their prices are listed on the pricing page.

6. Refund processing

  • Approved refunds are returned to the original payment method.
  • Processing takes 5 to 10 business days after approval, depending on your bank or payment provider.
  • DovoTV is not responsible for delays caused by financial institutions.

7. Chargebacks

Please contact [email protected] before initiating a chargeback with your bank or payment provider. Unauthorised chargebacks may result in immediate account suspension and may be disputed. Where a chargeback is found to be fraudulent or in breach of these terms, DovoTV reserves the right to pursue recovery through appropriate legal channels.

8. Changes to this policy

We may modify this policy at any time. Changes are posted at https://dovotv.us/refund.html with an updated "last updated" date. Continued use of the Service after a change constitutes acceptance.

9. Contact

Email: [email protected]
Website: https://dovotv.us
Our support team aims to respond to all enquiries within 24 hours.